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The Quadruple Bottom Line/Continuous Improvement Matrix model
enables you to identify those Key Success Measures (KSMs) within your
organization to help you achieve sustained business excellence and
superior results. Use this model to help you clarify responsibility areas
and target dates for essential KSMs including employee and customer
satisfaction, financial viability, community/society, and key operational
indicators. This model provides a succinct format for identifying roles
and KSM areas.
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reproduction rights for use within your organization. At the end of one year,
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Reproduction and distribution outside of your organization is forbidden under
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