|
This instrument is grounded in the Centre’s Systems Thinking Approach™ to being outcome-oriented and customer-focused. It is key to any organization’s positioning in the marketplace and strategy to generate an unassailable competitive advantage/edge. This tool traces key customer-focused policies and behaviors, “Moment of Truth” customer service skills, and Five Levels of a Customer Recovery Strategy.
Main Purposes
- To teach key concepts and Best Practices in being customer-focused.
- To guide building a mission or vision statement.
- To assess your organization’s current level of being customer-focused.
- To identify and prioritize areas that require improvement in achieving world-class customer service and a customer orientation across the organization.
Instrument Length: 30 Questions
Estimated Time to Complete: 10 Minutes
Unlimited Reproduction Rights—With the purchase of this product, you are provided a
one-year Internal Reproduction Only (IRO) license authorizing unlimited reproduction rights for use within your organization. At
the end of one year, you must renew your license in order to continue with this
expressed permission. Reproduction and distribution outside of your organization
is forbidden under the terms of this license. IRO product provided in PDF. To purchase this product in
hard copy without an IRO,
click here.
Hard copy volume discounts available if desired—Call 619-275-6528 for more information.
|