Creating Customer Value Assessment Instrument - IRO
Proven Best Practices (Assessment Instrument)
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Code: ICCV-IRO
Price: $199.95
Author: Stephen Haines & Partners of the Haines Centre for Strategic Management
Pages: 4

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This Instrument follows the three Haines Centre for Strategic Management® Lines of Business (LOB) with a unique set of best practices research questions on each one:

  1. The Strategic Management System (holistic/strategic).
  2. The People Edge—attunement (of people’s hearts and minds).
  3. The Customer Edge—alignment (of delivering and distribution).

The focus is on the application of systems thinking, not on the Centre’s LOB #4 (Strategic and Systems Thinking) itself.  It is about Creating Customer Value by preventing the Big Three Failure Issues.

Main Purposes

  • To start or end a Plan-to-Plan Day. 
  • To build key Core Strategies to achieve your vision.
  • To guide the Annual Strategic Review process
  • To teach Best Practices for continuous improvement
  • To conduct a current state SWOT assessment vs. Best Practices Research

Instrument Length:33 Questions

Estimated Time to Complete:10-15 Minutes

Unlimited Reproduction Rights—With the purchase of this product, you are provided a one-year Internal Reproduction Only (IRO) license authorizing unlimited reproduction rights for use within your organization. At the end of one year, you must renew your license in order to continue with this expressed permission. Reproduction and distribution outside of your organization is forbidden under the terms of this license. IRO product provided in PDF.

To purchase this product in hard copy without an IRO, click here.

Hard copy volume discounts available if desired—Call 619-275-6528 for more information.



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