Dear Customer,

We are delighted to have you as a customer. Your satisfaction is our highest concern. Should any item not meet your expectations, we encourage you to return it within 30 days of receipt for a full refund on the materials. We are satisfied only when you are.

Refund Policy: If for any reason you are not satisfied with our materials, you may return them within 30 days of receipt for a refund. CD-ROMs that have been opened are NOT returnable. Shipping charges will not be refunded. A 20% (or greater) fee may be applied for items returned damaged. Please note that due to their nature, all eProducts and opened CDs are non refundable.

We would like to receive feedback from you as to why you are returning our products. It is the only way for us to improve our products and services to our customers.

Click here for a PDF copy of our Refund Policy/Return Form. Print and mail it in with your return. (Click here if you need Adobe Acrobat Reader.)

To assure proper credit, you must do three things: (1) return materials by traceable means (2) include a copy of your sales receipt/invoice and (3) complete the Refund Policy/Return form.

Thank you.

Steve Haines
President and Founder
Systems Thinking Press