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Strategic Management Defined:
The Systems Thinking Approach®

Our Only Business and Products

Planning - People - Leadership - Change
to
Deliver Customer Value

Delivering Customer Value - A Seven Stage Totally Integrated Sustained Systems Solution
Goal #1: 20% Effort Cascade of Planning
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Phases E-A-B-C: Develop Plans and Documents Goal #2: 40% Effort Cascade of Change
Stage 1 Arrow
Stage 2 Phase D: Ensure Successful Enterprise-Wide Change
Stage 3
Bridging the Gap Stage 4
Stage 5
Stage 6
Smart Start: Plan-to-Plan Strategic IQ Audit
Strategic Thinking and Planning
Business and Individual Annual Plans
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Smart Start: Plan-to-Implement Strategic Change
Enterprise-Wide Change (Implementation)
Creating Customer Value Star
Annual Strategic Review/Update
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Stage 7: Goal #3: 40% Effort: Year after Year: Year #2: 7 Specific Objectives
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Phases A-B-C-D-E: Sustained Superior Results and Business Excellence

Strategic Management

THREE GOALS:

THREE PREMISES:

Goal #1. Develop Strategic, Business and Annual Plans Premise #1. Planning and Change are the Primary job of Leaders
Goal #2. Ensure Successful Implementation and Change Premise #2. People Support What They Help Create
Goal #3. Build and Sustain High Performance (Year after Year) Premise #3. Use Systems Thinking - Focus on Outcomes - Serve the Customer